Hello,
I would like to take a moment to introduce myself to everyone who isn’t familiar with Clarke’s Express Shoe Repair. My name is Farrell Clarke. Many of my customers know me by my first name, Jim. I am the owner and Shoe Doctor/Cobbler for both of my shoe repair shops. My original shop is located in Dundalk, Baltimore County and the other shop is in Bel Air, Harford County.
Rebuilding shoes, boots and other leather goods is truly a craft that is rarely seen in this day and age and requires years of experience and most importantly a passion for excellence in customer service. I take great pride in my craft and in dealing directly with all of my customers or indirectly through my grown son, Bryan, who runs my Bel Air shop two days a week. Bryan has worked full time elsewhere for years yet he has sacrificed his days off to help his dad out for the last 8 years. Even though Bryan has never had an interest in being a cobbler, he has been around the family business since he was three. He knows my business inside and out. He does share my passion for making sure there is never a breakdown in communication between me and our customers. Thanks to him, I have been able to be in two places at once.
In order to maintain the high level of excellent service that our customers have counted on since 1991, I have limited hours of operation for both of my shops.
Believe me when I tell you, I am NOT a part time Cobbler. I work more hours in my shops outside of operating hours repairing all the shoes for both shops than I do during business hours. This allows me to spend the necessary time directly with my customers.
Think of me as your Shoe Doctor with two offices, providing a much needed service in two different towns.
I would love nothing more than to have the opportunity to be your Shoe Doctor as well.
I look forward to servicing your needs in the future.
Thank you for your time and patronage.
Sincerely,
Your Shoe Doctor,
James O’Farrell Clarke II
